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Dr Shock MD PhD
From recent research it’s concluded that sending an automated short message service (SMS) message 24 hours before the appointment to patient’s cell phones reduces nonattendance rates.
Another effective strategy to reduce nonattendance rates next to phone calls or letters as appointment reminders. But these require more time and money compared to automatic sent SMS messages. Other strategies mentioned in the literature are education about the importance of attending all appointments, faciltating appointment rescheduling.
How did they do it, this automated sms service (tech)?
A private company, Katu Company, and the Department of Health Informatics at Federal University of São Paulo established a partnership to implement and maintain two electronic medical record systems, Clinic Manager® and its related Web version, Clinic Web®. A compatible module was developed for sending reminders as SMS text messages to patients’ cell phones, with cost about US$ 10,000. It has been operating since June 2007. This …